Phone Customer Services – SKY

Whether you want to get in touch with the Sky customer service team to discuss your telephone, internet or Sky TV services, you’ll need to use a Sky contact number that can put you in contact with the right team.

Operating between 8:30am and 11:30pm seven days a week, the Sky customer services team are very busy. It is best to get in touch with them before 11am when they receive the majority of their calls.

How to Contact Sky Customer Services

The Sky contact number will connect you with someone in the support division who can answer questions, provide account help, or assist with service problems.

There are many different topics and issues that can be discussed when calling the Sky telephone and there are certain departments that you can call and be put in touch with someone who can deal with your query efficiently - without being passed around.

  • Sky Customer Service: 0870 280 2564
  • Head Office: 0870 280 6419
  • Sky TV: 0870 280 6345
  • Sky Broadband: 0870 280 5687
  • Sky Talk: 0870 280 5660
  • Sky Box Office: 0870 280 5523
  • Sky Sports Box Office: 0870 280 5710
  • Sky TV Apps: 0870 280 5565
  • Sky Protect: 0870 280 0493
  • Accounts & Billing: 0870 280 0466
  • Moving Home: 0870 280 5628
  • Complaints: 0870 280 5499
  • Cancellations: 0870 280 6370
  • .

Basic information about each of these topics can be found online when visiting the Help section on their website. This page allows you to select a general topic before opening up more specific information related to your enquiry.

However, because the Sky online help centre is automated, you may be required to read through the information personally. If you cannot find an answer to your question or would prefer to speak to a specialist within the area, it would be best to call Sky and speak to a representative.

Although the most popular way to connect to Sky customer services is by phone, there are additional contact options available to you if necessary. These can include:

Industry Address Number of Employees Registered in UK no Date of incorporation

Television/Meida

Contact Sky by Post (General):

You can Sky Head Office Grant Way Isleworth TW7 5QD United Kingdom

Report Sky Complaints by Post:

Sky Subscriber Services Ltd PO Box 43 Livingston West Lothian EH54 7DD United Kingdom

Approx. 23,000

0315 4198

25/04/1988

Quickly Resolving Sky Complaints

The process of resolving complaints can be a long (and tricky task), but our members have reported that the best way to get your Sky complaint solved is to head straight to the top.

They have advised that emailing Jeremy.darroch@bskyb.com and/orexeccusstenq@bskyb.com enables you to write directly to the CEO if you receive a satisfactory reply from your current representative.

When writing to resolve a Sky complain, remember to include your personal information in order for them to get in touch when the issue has been dealt with. This includes; email addresses, mobile and home phone numbers to provide Sky with a way to get back in touch.

We have found that the majority of Sky complaints are dealt with within 48 hours of initial contact, with some users even reporting that they are now enjoying discounted services after being provided with a negative experience that resulted in a complaint.

Why would I need to contact Sky?

Because Sky is one of the largest telecommunications businesses, they offer a variety of home and business services that provide support for television, internet and broadband.

Prospective customers that are looking to use Sky’s offerings are able to contact the Sky customer service team on 0870 280 2564 to discuss a variety of questions that you may have before signing a contract.

Customers that are currently using a different provider can switch to Sky and use the customer service number to enquire about special discounts you may be able to enjoy.

Existing customers can also contact Sky for a number of reasons. The most common are;

  • Discussing Sky options and pricing plans
  • Enquiring about discounts and free items
  • Upgrading or downgrading contracts
  • Information about moving house with a contract – it will be helpful to have both the new and old address to hand when calling for a transfer and complete it a few weeks before the move.
  • Billing enquiries
  • Making payments
  • Requesting assistance with an account