HMRC Phone Customer Service

HMRC is a non-ministerial department of the UK Government that is mainly responsible for collecting direct taxes. Income and corporation tax are dealt with by HMRC, as well as self-assessments, PAYE for employees, National Insurance, VAT and more. National Insurance, VAT, Child Benefits and more.

For help with your income tax or updating your personal details, you are able to contact HMRC on 0870 280 2566. The customer service helpline is operational during the hours of:

7 days a week: 8:30am – 8:30pm

However, the best time to contact HMRC is before 10am Monday to Friday when their phone lines are the least busy.

How to Contact HMRC

HMRC offers a range of different ways for you to get in touch with them to discuss your queries, but our users have reported that some methods of contact are more effective than others. The fastest way to get in touch with HMRC is by calling and speaking to a representative of each department.

If you are calling HM Revenue and Customs for a specific reason, you are able to use the following numbers to contact a certain department. This avoids being passed from person to person and allows you to head straight to where you need to be to get your query resolved.

Below is a list of popular HMRC numbers for a variety of useful departments:

  • Main HMRC Contact Number: 0300 200 3300
  • HMRC General Enquiries: 0870 280 2566
  • HMRC Helpdesk: 0300 200 3600
  • HMRC Online Services: 0870 280 5684
  • Self-Assessment: 0870 280 5645
  • Tax Credits: 0870 280 0462
  • Income Tax: 0870 280 5579
  • Tax for Employers: 0870 280 5717
  • Child Benefit: 0870 280 5496
  • VAT: 0870 280 5533
  • National Insurance: 0870 280 0486
  • Construction Industry Scheme: 0870 280 5622

Contact HMRC by Post:

There are alternate ways to contact HMRC if you are unable to make a phone call. Send your letter and personal details to one of the following addresses to get your question answered:

If you are looking to inform HMRC that you have changed your name or address, or you think that you have been using the incorrect tax code, there are a range of online forms that can be used to quickly get in touch with customer service.

Industry Address Number of Employees Registered in UK no Date of incorporation

UK Government

Income Tax General Enquiries:

Pay as You Earn and Self-Assessment HM Revenue and Customs BX9 1AS United Kingdom

National Insurance:

National Insurance Contributions and Employer Office HM Revenue and Customs BX9 1AN United Kingdom

VAT General Enquiries:

HM Revenue and Customs – VAT Written Enquiries Team Alexander House 21 Victoria Avenue Southend-On-Sea SS99 1BD United Kingdom

Employers General Enquiries:

National Insurance Contributions and Employers Office HM Revenue and Customs BX9 1BX United Kingdom



18 April 2005

Why would I need to contact HM Revenue and Customs?

Most people will phone the tax office number if they need help with their tax returns, tax credits or if they think that they have paid too much tax. However, there are a variety of reasons why you may need to contact, with common problems being issues related to:

  • Tax Credits
  • Tax Fraud
  • Business Taxes
  • Taxes on Inheritance
  • Charity Tax Status
  • VAT
  • First-time Residency
  • Setting Up Shop
  • Personal & Business Accounting