DVLA Phone Customer Service

The DVLA are responsible for all motoring queries in the UK and monitor tax, vehicles and driving licenses. Run completely by the Government, it is DVLA’s job to make sure that all of the vehicles being driven in this country are safe and insured. Based in Swansea, you are able to contact DVLA with any queries surrounding your car, license or tax.

Useful DVLA contact numbers:

If you have a certain query that needs to be dealt with or a complaint that should be resolved, you may find it useful to head straight to the specific department. Using the following DVLA contact numbers allows you to directly call the department you want, without being passed through multiple people:

  • DVLA Customer Service: 0870 280 2395
  • Vehicle Registration: 0870 280 0475
  • V5C Certificates: 0870 280 0463
  • Vehicle Tax & SORN: 0870 280 7782
  • Driving Licences: 0870 280 5543
  • Driving Tests: 0870 280 6376
  • Driving & Medical Issues: 0870 280 5643
  • Driver Check Service: 0870 280 6342
  • MOT’s: 0870 280 0501
  • Welsh Language Enquiries:0870 280 5498

DVLA Customer Service Opening Times:

You are able to contact the main helpline on 0870 280 2395 during the following hours:

Monday – Friday: 8:00am – 7:00pm

Saturday: 8:00am – 2:00pmm

Sunday: Closed

Industry Address Number of Employees Registered in UK no Date of incorporation

UK Government

DVLA Complaints Address

Complaints Team DVLA Swansea SA6 7JL

Oliver Morley – Chief Executive

Chief Executive’s Office DVLA Swansea SA6 7JL

DVLA Vehicle Registration Enquiries

Vehicle Customer Services DVLA Swansea SA99 1AR

DVLA Driver Licensing Enquiries

Drivers Customer Services Correspondence Team DVLA Swansea SA6 7JL

DVLA Drivers’ Medical Enquiries

Drivers’ Medical Enquiries DVLA Swansea SA99 1TU

DVLA Driving License Check

Driver Licence Validation Service DVRE DVLA Swansea SA99 1AJ

5528 (2011-12)



DVLA Phone Customer Services

The DVLA (Driver and Vehicle Licensing Agency) is an organisation of the UK government. It's duties include maintaining a database of drivers and vehicles in the UK, issuing driving licenses, collecting road tax and selling private number plates. The DVLA has it's base in Swansea and is managed by the Parliamentary Under-Secretary of State, Stephen Hammond. To contact the DVLA please call the number above to be transferred to their customer service team.

Why would I need to contact DVLA?

You are able to contact DVLA on their main helpline and they will be able to assist you with the following matters:

  • Getting a License
  • Renewing a License
  • Reporting a Lost License
  • Updating Records
  • Purchasing, Ordering and Reporting Number Plates
  • License Testing
  • Taxing a Vehicle
  • Motoring Badges